Welcome to Pet & Family! This Payment Policy outlines the accepted payment methods, billing processes, and security measures in place to ensure a smooth and secure transaction for all our valued customers.
Accepted Payment Methods
At Pet & Family, we accept the following payment methods:
-
Credit and Debit Cards
- Visa
- MasterCard
- American Express
- Discover
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Online Payment Gateways
- PayPal
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Other Payment Options
- Google Pay
- Apple Pay
Currency
All transactions on https://petandfamily.com/ are processed in Euros (€). If you are using an international payment method, your bank or payment provider may charge additional currency conversion fees.
Billing Information
To ensure timely and successful processing of your order, please provide accurate and up-to-date billing information during checkout. If any discrepancies are found, we may contact you via the email provided to resolve the issue.
Payment Security
We take the security of your payment information seriously.
- All transactions are processed through secure payment gateways using industry-standard encryption.
- We do not store your credit card or payment details on our servers.
For more information about how we handle your personal data, please review our Privacy Policy.
Failed or Declined Payments
In the event of a failed or declined payment, please verify the following:
- Sufficient funds in your account.
- Correct billing details entered.
- Card is valid and not expired.
If the issue persists, please contact your bank or payment provider for assistance.
Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation via email. This will include:
- Order details.
- Payment receipt.
- Estimated delivery time.
If you do not receive a confirmation email, please check your spam/junk folder or contact us at petandfamily1@gmail.com.
Payment Disputes
If you believe you were charged incorrectly or need to dispute a payment, please reach out to our customer service team at petandfamily1@gmail.com within 7 days of the transaction. We are here to help resolve the issue promptly.
For further assistance or inquiries regarding our Payment Policy, feel free to contact us at:
Email: petandfamily1@gmail.com
Thank you for choosing Pet & Family! We appreciate your trust and look forward to serving you and your pets.