Welcome to our FAQs page! Here, we’ve compiled answers to some of the most common questions to help you with your shopping experience at https://petandfamily.com/. If you don’t find what you’re looking for, feel free to contact us at petandfamily1@gmail.com.
1. What products do you offer?
We provide a wide range of pet products and accessories, including toys, beds, grooming tools, feeding supplies, and much more to keep your furry friends happy and healthy.
2. Do you ship internationally?
No, we currently ship only within France.
3. What are your shipping times?
Our shipping times are as follows:
- Standard Shipping: 3-5 business days
- Economy Shipping: 7-12 business days
We process orders within 0-2 business days after receiving payment.
4. How can I track my order?
Once your order is shipped, we will send you a confirmation email with a tracking number and a link to monitor your delivery status.
5. What is your return policy?
We accept returns and exchanges on unused and unopened items within 30 days of delivery.
6. Can I cancel or modify my order?
Yes, you can cancel or modify your order as long as it hasn’t been processed or shipped. Please email us immediately at petandfamily1@gmail.com with your order details.
7. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
8. Are your products safe for pets?
Absolutely! We ensure that all our products meet safety standards and are made from non-toxic, pet-safe materials.
9. Do you offer discounts or promotions?
Yes! We frequently offer discounts and special promotions. Subscribe to our newsletter to stay updated on exclusive deals and new arrivals.
10. How can I contact customer support?
For any questions, concerns, or assistance, feel free to email us at petandfamily1@gmail.com. Our support team is here to help!
11. Do you support local pet shelters or rescues?
Yes, we’re proud to support pet rescue initiatives. A portion of our profits goes toward helping animals in need.
12. How can I ensure I order the right size for my pet?
Each product page includes a size guide to help you choose the perfect fit. If you’re unsure, feel free to reach out to us for assistance.
13. Do you sell items for all types of pets?
Yes, we cater to dogs, cats, small animals, birds, and more. Browse our categories to find products tailored to your pet’s needs.
14. What should I do if my order arrives damaged?
If your order arrives damaged or defective, please contact us at petandfamily1@gmail.com with your order number and photos of the issue. We’ll resolve it as quickly as possible.
15. Do you offer gift cards?
Yes, we offer digital gift cards that make the perfect present for pet lovers.
16. How can I stay updated about new products?
Sign up for our newsletter and follow us on social media for updates on the latest products, sales, and pet care tips!
17. Do you offer bulk orders for shelters or events?
Yes, we’re happy to work with shelters or organizations for bulk orders. Please email us at petandfamily1@gmail.com for more details.
18. Can I leave a review for your products?
We’d love to hear your feedback! You can leave a review on the product page or email us your testimonial.
19. Are your products eco-friendly?
We’re committed to sustainability and offer a selection of eco-friendly pet products. Look for the “Eco-Friendly” label on our product pages.
20. Can I suggest a product to add to your store?
Of course! We value customer input. If there’s a product you’d love to see, email us at petandfamily1@gmail.com with your suggestion.